Online shop remains open for orders. Delivery times will be slightly longer than normal.

Data Protection Notice

Purchasing from the website

This website records and processes your name, email address, password, postal address and communications related to your order.  These details are stored and used to operate a secure login system and to fulfil your orders.  The legal basis on which these details are processed by Letchworths is the fulfilment of our contracts with you.  If you wish to delete your account please email info@letchworthshop.co.uk.  We store records of all transactions for seven years, after which all of your data relating to that transaction will be deleted.

Your payment details are collected separately and processed by Cardnet whose data protection notice can be found here https://www.lloydsbankcardnet.com/.

Other communication

If you communicate with Letchworths for any other reason it may monitor, record, store and use any telephone, email, webform or other communication with you in order to communicate with you in relation to your query, respond to the issues raised, check any information you have provided, maintain records of recent communications for legal reasons and improve the quality of the services it offers.  The legal basis for this processing is the legitimate interests of Letchworths as a shop and an online shop.

Data Rights

Your data controller is UGLE Trading Company Ltd (Company no. 12195160) (trading as “Letchworths”) of Freemasons’ Hall, 60 Great Queen Street, London WC2B 5AZ.  

If you wish to see a copy of, object to the processing of, rectify or erase the personal data held about you please email info@letchworthshop.co.uk

If you have any questions or complaints about how your data is processed please contact info@letchworthshop.co.uk.  If you have raised your concerns but not received a satisfactory response you have the right to complain to the Information Commissioner’s Office.  More information about complaints can be found at https://ico.org.uk/make-a-complaint/.